The hottest teacher of Hefei Xiangyuan management

2022-08-13
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Hefei Xiangyuan: "management" is the master of service

Hefei Xiangyuan: "management" is the master of service

China Construction machinery information

Guide: service resources as of December 2011, Hefei Xiangyuan has 60 service points in Anhui, serving more than 150 vehicles, more than 250 service personnel, 20 front-line per capita service desks, 30 per vehicle service desks, and the allocation of service resources ranks first in the local industry. Service resource construction features

service resources

as of December 2011, Hefei Xiangyuan has 60 service points in Anhui, serving more than 150 vehicles, more than 250 service personnel, 20 front-line per capita service desks, 30 per vehicle service desks, and the allocation of service resources ranks first in the local industry

service resource construction features

promote good service to the level of the company's strategy. It has unique advantages in the management of service talents, and has a sound management system that can fully mobilize the enthusiasm and initiative of personnel

Hefei Xiangyuan adheres to the principle of "return as much as you invest" in service resources. Because good after-sales service will directly promote the sales of new machines and establish a competitive advantage for the brand. Based on this, Hefei Xiangyuan has promoted good service to the level of the company's strategy

"our investment in services is always planned in advance, half a year in advance, far exceeding the requirements of Sany Heavy Machinery for agents." According to yinghuping, Minister of Xiangyuan service, Hefei Chemical fiber new materials has a promising future. Xiangyuan's service resources are among the best in the industry, which provides a strong guarantee for its services

service personnel are the main body of service, which directly affects the quality of service. In addition to the first-class allocation of service resources, Xiangyuan has also established a sound talent management system that can fully mobilize the enthusiasm and initiative of personnel. It has created an ace division of service for Xiangyuan management. At present, the proportion of middle and senior talents in Xiangyuan's service team exceeds 60%. This is inseparable from their unique talent management advantages

"wolf culture tells us that a team must have a clear goal." In terms of talent management, Xiangyuan will first clarify the goals of service personnel and require each employee to understand the company's three-year, five-year and ten-year plans. Then, by helping employees develop their medium - and long-term career development channels, employees can clarify their future role positioning

to achieve common goals, we should give full play to the combat effectiveness of a team, which requires that the team has a high executive ability. How to make the service staff understand: what should I do? What shall I do? The answer of Xiang Yuan is system. Strict system can improve the executive power. From the first day when every service engineer or maintenance technician joined the company, Xiangyuan repeatedly publicized and implemented various service management systems through various trainings and meetings. In addition, Xiangyuan also advocates paying attention to service results, requiring service personnel to be responsible for work value and customers by saving energy with service results. Quantify the quality of the results through assessment. Because there is no assessment, the goal and result are just words on paper. To this end, the service plastic recycling manufacturing industry has a bright future. The management department, according to the company's management system and assessment rules, constantly summarizes and informs each person's monthly service performance, and puts forward improvement suggestions and measures to promote the continuous progress of service personnel

Xiangyuan promotes "standardized" and "standardized" service processes, and pursues "comfortable working environment", "standardized working process", "orderly working site", etc. The company has also always made it impossible to ensure that the benefits of employees are ahead of industry standards, enhance the sense of honor of employees, and provide a smooth career development channel for every service staff

Xiangyuan attaches great importance to the continuous training of service teams and has built a leading service training resource in the industry. On the one hand, the professional lecturer team directly led by the general manager regularly carries out training on cultural concepts and service skills for service personnel; On the other hand, Xiangyuan took the way of cultural edification to enhance the job identity of service personnel. For front-line service personnel and middle and high-level leading cadres, Xiangyuan organized diversified cultural training. For example, watching the film "Long March" emphasizes the "new Red Army spirit" of continuous self-improvement; Organize the study and exchange of stories such as Wang Yongqing buying rice and Charlie Bell: cleaning the toilet cleaner than the kitchen, and strengthen the awareness of employees to pay attention to details and serve attentively. (Sany Lvzhen)

Yu Hongfu, chairman of Sany Heavy machinery, presented the award to Hefei Xiangyuan

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